Posted by 106029 4 days ago

Hello! We regret to know that you have experienced this in the game. If this happened to me, I would also feel the same way. This is not what we aim for, but don't worry, we'll get this sorted out.

I understand that you wish to report a match abnormality.
But before anything else, could you please help provide the following details:
1) Please provide a screenshot of the gameplay, if it is available
2) Can you please provide the estimated date and time this game took place?

We are looking forward to your response.

Posted by 343876 4 days ago

I do not have a screenshot. the game was played today, 3/18, around 5:22pm EST

Posted by 343876 4 days ago

<@1060291739425968330>

Posted by 106029 4 days ago

Can you also please provide the following:

1. SnapID
2. Device Model
3. Opponents in-game name

Posted by 106029 4 days ago

The steps to locate your Snap ID are as follows:
1. On your screen, click the settings button in the upper left corner.
2. To the bottom of the page, scroll down.
3. Click on "Tap to Reveal Snap ID" to reveal your Snap ID. It should be in the format of "xxxx#0000".

Posted by 343876 4 days ago

is "device model" that I am playing on Steam? I am playing on a PC.

my snap ID is RughPoo#23055

i do not have the name of the opponent

Posted by 106029 4 days ago

Thank you so much! We kindly request for your patience regarding this issue as we require some time to forward this to the relevant team for further investigation.

As soon as we have an update, we will get back to you.

Posted by 343876 4 days ago

Thanks, appreciate it 👊

Posted by 106029 3 days ago

Thank you for reporting this issue, we appreciate your support of our game. We will ensure that this feedback is shared with our team for review and that we continue to optimize the game. Your contribution is highly valued, and we are grateful for your help.